Privacy Policy

Last updated: 11 May 2026

Creation Freight Solutions (“we”, “us”, “our”) is committed to protecting and respecting your privacy.
This Privacy Policy explains how we collect, use, and protect your personal information when you use our website or contact us.

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1. Who we are

Creation Freight Solutions is a logistics and freight management company based in the United Kingdom.

If you have any questions about this policy, you can contact us at:

Email: sebastian.goodman@creationfreightsolutions.co.uk
Phone: +447960112758

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2. What information we collect

We may collect and process the following information:

* Name
* Company name
* Email address
* Telephone number
* Address and delivery details
* Information related to freight, shipments, or enquiries
* Any other information you provide via our contact forms or email

We may also collect basic technical data such as IP address, browser type, and website usage through cookies.

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3. How we use your information

We use your information to:

* Respond to enquiries and provide quotations
* Manage and deliver our logistics and freight services
* Communicate with you about your shipments or enquiries
* Improve our services and website
* Meet legal and regulatory requirements

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4. Lawful basis for processing

We process your data under the following lawful bases:

* Contract (to provide services you request)
* Legitimate interest (to manage and improve our business)
* Legal obligation (where required by law)
* Consent (where you have given it, such as marketing)

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5. Sharing your information

We do not sell your personal data.

We may share your information with:

* Trusted logistics partners and carriers
* IT and website service providers
* Professional advisers (such as accountants or legal advisers)
* Government or regulatory bodies where required by law

All third parties are required to handle your data securely.

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6. Data storage and security

We take appropriate technical and organisational measures to protect your personal data against loss, misuse, or unauthorised access.

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7. How long we keep your data

We only keep your personal data for as long as necessary to:

* Provide services to you
* Meet legal, tax, or accounting requirements
* Resolve disputes

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8. Your rights

Under UK data protection law (UK GDPR), you have the right to:

* Access the personal data we hold about you
* Request correction of inaccurate data
* Request deletion of your data
* Object to processing in certain circumstances
* Request data portability

To exercise any of these rights, contact us using the details above.

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9. Cookies

Our website may use cookies to improve user experience and analyse website traffic. You can control cookies through your browser settings.

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10. Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page.

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11. Contact us

If you have any questions about this Privacy Policy or how we handle your data, please contact:

Creation Freight Solutions
Email: sebastian.goodman@creationfreightsolutions.co.uk
Phone: +447960112758