Terms & Conditions

Last updated: 11 May 2026

These Terms & Conditions (“Terms”) apply to the use of the Creation Freight Solutions website and our freight, logistics, and transport management services.

By using our services or website, you agree to these Terms.

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1. About us

Creation Freight Solutions is a UK-based freight forwarding and logistics company providing transport coordination, shipping services, and related logistics solutions.

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2. Services

We provide freight forwarding and logistics management services, including but not limited to:

* Domestic and international freight coordination
* Parcel and pallet transport arrangements
* Warehousing and storage solutions
* Logistics consultancy and support services

All services are subject to availability and confirmation.

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3. Bookings and quotations

* All quotations are provided based on the information supplied at the time of request.
* Prices may change if shipment details are inaccurate or altered.
* A booking is only confirmed once accepted by us in writing or email.

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4. Pricing and payment

* All prices are quoted in GBP (£) unless otherwise stated.
* Payment terms will be agreed prior to service commencement.
* We reserve the right to withhold services until full payment is received (unless otherwise agreed in writing).
* Late payments may result in additional charges or suspension of services.

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5. Cancellations

* Cancellations must be requested as soon as possible.
* If services or shipments have already been booked with third parties, cancellation fees may apply.
* Costs already incurred by carriers or partners are non-refundable.

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6. Third-party services

We work with third-party carriers, warehouses, and logistics providers. While we carefully select partners, we are not liable for their performance, delays, or actions beyond our control.

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7. Liability

* We are not liable for delays caused by customs, weather, port congestion, carrier issues, or other external factors.
* We are not responsible for indirect or consequential losses, including loss of profit or business interruption.
* Our total liability is limited to the value of the service provided unless otherwise required by law.

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8. Customs and regulations

Customers are responsible for ensuring that goods comply with all import/export regulations, customs requirements, and legal obligations.

We are not responsible for fines, delays, or seizures resulting from non-compliance.

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9. Insurance

Insurance is not automatically included unless explicitly stated. Customers are responsible for arranging insurance where required.

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10. Website use

You agree not to misuse this website or attempt to gain unauthorised access to any part of it. Content on this site is for general information only and may be updated without notice.

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11. Intellectual property

All content on this website (including text, branding, and logos) belongs to Creation Freight Solutions and may not be copied or reproduced without permission.

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12. Privacy

Your use of our services is also governed by our Privacy Policy, which explains how we handle your data.

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13. Changes to these terms

We may update these Terms from time to time. Any changes will be posted on this page.

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14. Governing law

These Terms are governed by the laws of England and Wales. Any disputes will be subject to the jurisdiction of UK courts.

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15. Contact us

If you have any questions about these Terms & Conditions, please contact:

Creation Freight Solutions
Email: sebastian.goodman@creationfreightsolutions.co.uk
Phone: +447960112758